POS-n-go Android POS Manual

Devices

  • This is a list of your devices. To add more devices please open a support ticket.
  • Select Register Device to register a new device or re-register replacement hardware. When replacing a device ensure that an End Of Day is performed on the old device before registering the new device.
  • Select Device Settings to configure the device features.

Device Settings

Select Admin, Download Settings on your device for your changes to take effect.

  • The Device ID is the mandatory name or number that you use to identify the device. It is printed on receipts.
  • The Location indicates where this device is located if your business has multiple locations. To add more locations please open a support ticket.
  • The Serial Number is the hardware identifier for the registered device.
  • The Report Group allows you to report on groups of devices. Set the same name for multiple devices to group them together. This can be used if you have different sections within a large business.
  • The receipt headers and footers are printed on receipts. This is typically your store name, store address and phone number in the header and your GST/HST/VAT number in the footer.

Screens

Waitlist

If set to on the waitlist will be enabled for this device. The optional customer text messages in the web portal, Settings can also be configured.

Sales Orders

If set to on sales orders, work orders and quotes will be enabled for this device.

Appointment Book

If set to on the schedule and appointment book functionality will be enabled for this device. The schedule is configured in Advanced Setup, Appointment Book Schedule.

Fast Order Screen

If set to on the fast order screen will be enabled for this device. The fast order screen is configured in Advanced Setup, Fast Order Screen.

Restaurant Screen

This is used to configure the restaurant table screen. Any number of sections with a range of table numbers for each section can be configured.

Section:Start-End,Section:Start-End,...

Bar:1-10,Lounge:1-25

Patio:1-15,Lower Level:100-135,Upper Level:200-220

Features

Operator Login List

If set to on a list of all operators will be displayed on the login screen. If set to off the login screen will prompt for a numeric operator login ID.

Operator Time-out

This allows you to have operators be logged out if inactive for the amount of time, in seconds, that you set it to. After an Admin, Download Settings you must exit the POS-n-go application for this change to take effect.

Seat Mode

If set to on the Order Details screen will allow ordering by seat using buttons to add a seat and cycle through the seats. Orders can then be split by any combination of seats for bills and payment.

Button Mode

If set to on the order screen will use buttons for the categories and items instead of lists.

Button Style

This setting controls the button style on the Button Order Screen and Fast Order Screen.

Style 1 - Color border, white background, color text

Style 2 - Color border, white background, black text

Style 3 - Color border, color background, white text

Button Font Size

This setting controls the button font size on the Button Order Screen and Fast Order Screen.

20 - 20 SP

24 - 24 SP

28 - 28 SP

Auto Send Order

If set to on orders will be automatically sent to the order printers when selecting Done or Pay for both the regular and fast order screens. If set to off the regular order screen will prompt to send the order when selecting Done or Pay. If set to off the fast order screen will display a Send Order button to send the order to the order printers.

Order Type Prompt

This setting enables or disables the Order Types prompt when a new order is created. If set to on the order type will be prompted for when a new order is created and can be changed on the order details screen. If set to off it will not be prompted for but can still be set on the order details screen.

Void Button

This setting enables or disables the Void button. If you do not want to allow orders to be voided set it to off.

Drawer Button

This setting enables or disables the Open Drawer button. If you do not want to allow the cash drawer to be opened without creating an order set it to off.

Zero Price Prompt

If set to on products with a sell price of zero will prompt for an updated price when added to an order.

Tax Type Changeable

If set to on the product tax type for an item in an order can be changed.

Sell Price Changeable

If set to on the product sell price for an item in an order can be changed.

Sell Price Item Discount

If set to on the product sell price will be discounted when an item level discount is applied. This is for commission based businesses.

Tip Prompt

If set to on a tip amount will be prompted for when adding payments.

Change Due Screen

The change due to a customer is always displayed on the receipt prompt. If this setting is set to on an additional screen will be displayed after the receipt selection.

Email Receipt

If set to on an email address will be prompted for to send a receipt by email. If set to customer an email address will only be prompted for if a customer has been associated to the order. A custom receipt can be designed in Advanced Setup, Templates.

Text Receipt

If set to on a phone number will be prompted for to send a receipt by text message. If set to customer a phone number will only be prompted for if a customer has been associated to the order. A custom receipt can be designed in Advanced Setup, Templates.

Portrait Orientation

If set to on the POS-n-go application on the device screen is displayed in portrait mode. If set to off the application is displayed in landscape mode.

Tax Included

If set to on taxes will be included in the product price. Subtotals will not be displayed or printed on receipts. Parent taxes must include the total effective rate for all child taxes in order to correctly calculate the pre-tax amount.

Order Types

Order Types allows you to configure different order types (example EAT IN, TAKE OUT, TAKE OUT PHONE). The type selected is printed on order printer slips.

Prompted Product Code

If a product code is set the operator will be prompted to add the product to the order at payment time. This can be used to prompt staff to add a product or discount to the order. If the product amount is zero a prompt for the updated price will be displayed. It can be used for a feature product, donations or to apply a discount to the order.

Alternate Tax

This is used to switch the tax applied if a threshold is exceeded. The first value is the threshold amount, the second value is the Tax ID to apply up to the threshold amount and the third value is the Tax ID to apply if the threshold is exceeded. The Ontario HST Rebate on prepared foods uses this.

Customers

Customer Management

If set to reference a temporary name or number can be added to orders. This is typically used by restaurants. If set to customer permanent retention of customer information such as name, email address, phone number, etc. is enabled. This is typically used by retail shops or if customer order history is needed.

Customer Phone Length

Customer Phone Length is applicable if Customer Management is set to Customer mode. If set the customer phone number must be the length specified.

Customer Prompt

This setting enables or disables the Customer prompt when a new order is created. If set to on the customer or reference will be prompted for when a new order is created and can be changed on the order details screen. If set to off it will not be prompted for but can still be set on the order details screen.

Customer Billing Address

Customer Billing Address is applicable if Customer Management is set to Customer mode. If set to on the customer billing address can be updated.

Customer Address

Customer Address is applicable if Customer Management is set to Customer mode. If set to on the customer address can be updated.

Customer Picture

Customer Picture is applicable if Customer Management is set to Customer mode. If set to on pictures can be attached to a customer.

Customer Points

Customer Points is applicable if Customer Management is set to Customer mode. If set to on customer points functionality will be enabled for this device. The customer points settings in the web portal, Settings must be configured.

Receipt Printers

Primary Receipt Printer IP

This is the network IP address for the primary receipt printer. This is usually 192.168.55.5.

Model

This is the model for the primary receipt printer. This is usually Star.

Alternate Receipt Printer IP

This is the network IP address for the alternate receipt printer. This is usually 192.168.55.9.

Model

This is the model for the alternate receipt printer. This is usually Star.

Print Item Codes

If set to on item product codes will be printed on customer receipts. If set to off product codes will not be printed.

Print Item Notes

If set to on item notes will be printed on customer receipts. If set to off notes will not be printed.

Print Item Modifiers

If set to on item modifiers will be printed on customer receipts. If set to off modifiers will not be printed.

Print Tip Amounts

If set to on tip amount details will be printed on customer receipts.

Order Printers

Order Printer 1 IP

This is the network IP address for preparation area order printer 1. This is usually 192.168.55.6.

Model

This is the model for order printer 1. This is usually Star.

Activate Buzzer

If set to on the buzzer connected to order printer 1 will be activated when an order is printed.

Order Printer 2 IP

This is the network IP address for preparation area order printer 2. This is usually 192.168.55.7.

Model

This is the model for order printer 2. This is usually Star.

Activate Buzzer

If set to on the buzzer connected to order printer 2 will be activated when an order is printed.

Order Printer 3 IP

This is the network IP address for preparation area order printer 3. This is usually 192.168.55.8.

Model

This is the model for order printer 3. This is usually Star.

Activate Buzzer

If set to on the buzzer connected to order printer 3 will be activated when an order is printed.

Print Order Time

If set to on the time printed on order slips will be when the slip is printed. If set to off the time the order was first created will be printed.

Print Large Modifiers

If set to on modifiers will be printed in a large font on supported printers. If set to off modifiers will be printed in a small font.

Payment Terminal

Payment Terminal Processor

This setting controls the integrated payment solution. If selected the tender Payment Terminal will be displayed to process integrated payments.

You must configure Credentials for Sound Payments and SPIN.

Clover - Clover

Helcim - Helcim

Ingenico - Chase Paymentech, Elavon, Global Payments

Nuvei - Nuvei Telium

PAX - IP

PAX BroadPOS - BroadPOS

Sound Payments - Sound Payments

SPIN - Nuvei Dejavoo

Payment Terminal IP

This is the network IP address for the integrated payment solution. This is usually 192.168.55.4.

Tip Amounts

If set to on tip amounts are processed as is. If set to off tip amounts are forced to zero.

Currency

Currency is the currency used to process online payments.

Credentials

This setting is used for cloud based payment solutions.

Sound Payments: UserName,Password,Token,PosID,TerminalID,SerialNum

SPIN: AuthKey,RegisterId

Online Store

Online Store Orders

If set to on orders from the online store can be viewed and managed. After an Admin, Download Settings you must exit the POS-n-go application for this change to take effect.

Notification Order

If set to on a notification sound will be played for new online orders.

Notification Error

If set to on a notification sound will be played for failed online order checks.

Keep Screen On

If set to on the device screen will be kept on to enable online order checks.

Print Online Store Orders

If set orders from the online store will be printed on the selected printer.

Hardware Peripherals

Bluetooth Scanner

This setting enables the Bluetooth barcode scanner.

Bluetooth Static Connection

If set to on the barcode scanner will be connected at all times. If set to off the scanner will be connected on the order detail screen.

Scan Product

If set to on the barcode scanner will be automatically enabled on the order screen. This is for the Elo PayPoint Plus only.

Scan Gift Card

If set to on the barcode scanner will be used for gift cards. If set to off the camera will be used for gift cards. This is for the Elo PayPoint Revision B, Elo PayPoint Plus and tablets with a Bluetooth scanner.

Scan Serial Number

If set to on the barcode scanner will be used for product serial numbers. If set to off the serial number must be keyed in.

Embedded Barcodes

This setting is used to configure either price or weight embedded barcodes. After an Admin, Download Settings you must exit the POS-n-go application for this change to take effect.

C - Product Code
P - Price
W - Weight
X - Not Used

02CCCCCXPPPPX Price embedded EAN-13

02CCCCCXWWWWX Weight embedded EAN-13

2CCCCCXPPPPX Price embedded UPC-A

2CCCCCXWWWWX Weight embedded UPC-A

Weight Scale IP

This is the network IP address for the integrated weight scale. This is usually 192.168.55.3. After an Admin, Download Settings you must exit the POS-n-go application for this change to take effect.

WiFi Network

If the device is connected using WiFi this is the network name (SSID). It is used for the network status screen to determine if the correct WiFi network is connected.

Tenders

Open Drawer

This is a comma separated list of tender types that will automatically open the cash drawer. If blank a prompt at the end of the transaction will provide an option to open the cash drawer.

Cash Rounding

This setting is used to round amounts to the nearest configured cent for cash tenders. This is usually 5 for Canada to round to the nearest nickel.

Tender Cash

If set to on the Cash tender type is displayed.

Tender Check

If set to on the Check tender type is displayed.

Tender Credit

If set to on the Credit tender type is displayed.

Tender Debit

If set to on the Debit tender type is displayed.

Tender Gift Cert

If set to on the Gift Cert tender type is displayed.

Tender Loyalty

If set to on the Loyalty tender type is displayed.

Tender E-Transfer

If set to on the E-Transfer tender type is displayed.

Tender Room

If set to on the Room tender type is displayed.